All returns require pior authorization. No refunds will be made without this authorization in writing. Return authorization requests must be sent to Naty, firstname.lastname@example.org. You must include your name, Invoice #, reason for return. When you receive written authorization, you may return the unwanted goods at your expense. All return transportation costs, including insurance, are soley your responsibility.
We regret that we must charge a restocking fee of 15% of the total purchase once goods are returned. This restocking fee will be deducted from any refund issued.
If a product is delivered in a damaged condition, please take photographs of the product and submit a claim to the delivery carrier for insurance reimbursement.No refunds will be issued for products which are damaged, defaced, opened or unusable.